1 Candidate - £499.99 + VAT
Section 4 - Agreements, Terms & Conditions
By checking this box you are digitally signing this agreement and accepting our terms and conditions.
We (Literacy Matters) commit to the delivery of this course - signed Literacy Matters
If you have any problems using this form, please either print out and fax it to 01663 766694 or email your details to firstname.lastname@example.org
Terms and Conditions
Course places can be reserved provisionally for up to 5 working days provided that you make the reservation at least 14 working days prior to the course commencement. If you do not confirm your reservation (as set out below) within 5 working days of making your reservation, your reservation will be automatically cancelled.
Confirmation of Reservation
To confirm your reservation and enrol for the course, you must do so at least 10 working days prior to course commencement by completing the course enrolment form and paying, or agreeing to pay, for the course as set out below.
Bookings made within 10 working days of course commencement must be paid for, or agreed to be paid for immediately at time of enrolment. Provisional bookings cannot be accepted at this time.
You may pay or agree to pay for the course by cheque (please make cheques payable to Literacy Matters Ltd), purchase order or by bank transfer. For all forms of payment, please include your name, course, course date and location. Literacy Matters Ltd reserves the right to require payment in cleared funds in advance of commencement of the training where Literacy Matters Ltd has not established satisfactory credit arrangements with you.
The registration form must accompany any purchase order or cheque sent to Literacy Matters Ltd so we can identify which candidate wishes to enrol in each course.
Literacy Matters Ltd reserves the right to change prices without notice, but this will not affect any course you have already paid or agreed to pay for in writing. Euro pricing is available upon request.
Confirmation of Enrolment by Literacy Matters Ltd
Once we have received your payment or agreement to pay, we will confirm your reservation. We will post, fax or email you a confirmation package, which includes a confirmation letter, directions to training facilities or instructions to join eLearning courses, and if requested hotel booking information. If you have not received this package at least one week before the beginning of course, please call us. If information is sent to a school on behalf of the candidate, Literacy Matters Ltd cannot accept any liability for information which is not passed to the candidate.
Course Fees are outlined on the Fee Schedule. Course Fees must be paid in full on or before the commencement date of the course. Refunds will be made in the following circumstances – Course cancellation, withdrawal prior to commencement of course, subject to the cancellation conditions outlined in the Fee Schedule. Where a candidate commences a course but due to extenuating circumstances is unable to complete the course a transfer to a later course will be offered, if this results in additional registration or assessment fees these would be the responsibility of the candidate. A partial refund may be made at the discretion of Literacy Matters Ltd, under such circumstances; application for refund should be made in writing to the registered office. No refund will be made to candidates who fail to attend sessions or participate in or do not finish the course.
You may cancel a course for which you have enrolled and be fully refunded all course fees provided you give Literacy Matters Ltd at least 20 working days notice prior to the course commencement. Once with this time period a sliding scale of charges will apply as follows:
No of Working Days Notice
% of Course Fee Payable
20 - 11 days 50%
10 - 0 days 100%
All cancellations must be received in writing and acknowledged by Literacy Matters Ltd in writing.
If a delegate fails to attend the first or any subsequent day of a course, Literacy Matters Ltd reserves the right to deny the candidate entry to the training room for the remainder of the course. If Literacy Matters Ltd exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.
If a delegate fails to attend the first or any subsequent online meetings, does not respond to emails, phone calls or messages or fails to access the eLearning area in the enrolment period of the course, Literacy Matters Ltd reserves the right to deny the candidate access to the eLearning area for the remainder of the course. If Literacy Matters Ltd exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.
Candidate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites or is approved by Literacy Matters Ltd management.
In a situation where a course is run exclusively for a customer, on a customer site or any other alternative venue - course cancellation must be received in writing at least 20 working days in advance of course commencement. You will remain liable for the full course fee and any expenses incurred by Literacy Matters Ltd if cancellation is received after this time.
In the event that it is necessary for Literacy Matters Ltd to cancel or reschedule a course, we will endeavour to give a minimum 10 working days notice. In such circumstances a full refund or alternative dates will be available and all liability by Literacy Matters Ltd will be limited to the value of the original course fee.
You may transfer the course booking to alternative dates and incur no additional costs provided the request is made in writing at least 20 working days in advance of course commencement. Once within this time period a sliding scale of charges will apply as follows:
Courses transferred within these time periods cannot subsequently be cancelled at any further time.
In the situation where a course is run exclusively for a customer, on a customer site or any other alternative venue - a transfer of course date must be received in writing at least 10 working days in advance of course commencement. No transfers are available for such courses within this period.
In these terms, "working days" means all days other than Saturdays, Sundays and bank holidays.
We understand & will exercise our statutory right to interest under the Late Payment of Commercial Debts (interest) Act 1998 if we are not paid according to agreed Credit Terms.
Interest will be charged from the day after the invoice due date, In accordance with the late payment legislation, our company charges debt recovery costs of [£120] and interest on late payments of 12% (i.e. the current reference rate plus 8%).
Each course will have full course documentation solely for the use of the delegate who attends the course. No part of this training manual shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, or otherwise, without written permission from Literacy Matters Ltd.
Any data, programs, images, illustrations, computer files or other material in whatever format used on the course shall remain the property of Literacy Matters Ltd unless otherwise stated.
Candidate and company information will be stored in a database and maintained. Attendance of a course implies acceptance of this by the individual and the company and may be used for internal marketing purposes. Literacy Matters is registered with the Data Protection Agency.
Whilst every effort will be made to accommodate delegates with disabilities, special needs and dietary requirements, delegates are required to bring these to the attention of Literacy Matters Ltd at the time of booking to ascertain that appropriate facilities are available.
Literacy Matters Ltd cannot be held responsible for any loss of time due to insufficient facilities or lack of equipment for onsite training.